LITTLE CREEK CASINO RESORT VISION AND MISSION EXPECTATIONS:

Little Creek Casino Resort team members display their best performance with professional and energetic behavior to promote us as the friendliest casino to our distinguished guests and the best place to work with quality jobs in the region to our team members.

SUMMARY:

The Chief Technology Officer (CTO) is a senior officer responsible for shaping and driving the overall technology vision for Little Creek Casino Resort. The CTO leads the strategic design and execution of enterprise-wide technology initiatives that align with the business's long-term goals. This role oversees technology infrastructure, systems, cybersecurity, and digital transformation across all areas of gaming and hospitality. In collaboration with fellow officers, and department directors, the CTO ensures technology solutions enhance guest experience, streamline operations, and meet regulatory standards, and drive innovation to differentiate the business.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develop and execute the company's enterprise-wide technology strategy and digital transformation roadmap, including innovation initiatives, cross-departmental projects, and alignment with key business objectives.
• Identify, evaluate, and prioritize emerging technologies, competitor innovations, and industry trends; recommend and implement strategies that enhance guest experiences, operational efficiency, and long-term growth.
• Create and maintain a forward-looking technology roadmap that guides enterprise initiatives, investment planning, and strategic resource allocation.
• Oversee a portfolio of innovation projects, pilots, and proof-of-concepts to ensure alignment with strategic goals and scalability.
• Lead, mentor, and develop the technology team, fostering a culture of continuous learning, innovation, and high performance.
• Establish and manage the technology budget; ensure optimal use of funds and alignment with ROI and enterprise priorities.
• Oversee the evaluation, selection, and implementation of enterprise systems, including CMS (casino management systems), property management systems, guest-facing technologies, and mobile/digital applications.
• Collaborate with fellow officers and department heads to identify technology-driven opportunities and ensure alignment with business model evolution.
• Establish, implement, and maintain technology policies, standards, and procedures, ensuring compliance with industry's best practices and regulatory requirements.
• Ensure the reliability, scalability, performance, and security of the company's technology infrastructure, systems, and networks.
• Develop and implement robust cybersecurity measures and protocols to protect company data, systems, and guest information.
• Manage relationships with technology vendors and partners.
• Oversee data management, governance, and analytics initiatives.
• Champion data-driven decision-making by ensuring business intelligence tools and reporting systems deliver meaningful insights across departments.
• Collaborate with product and engineering teams to drive innovation and improve product offerings.
• Implement and oversee agile development processes and project management methodologies.
• Communicate technology strategy and initiatives to executive leadership, the board of directors, tribal leadership, and other stakeholders.
• Provide strategic technical guidance and cross-functional support to empower departments and drive organizational efficiency.
• Represent the company at industry events and conferences.
• Ensure compliance with all relevant gaming regulations and oversee internal control procedures related to technology operations.
• Collaborate with Tribal IT and third-party partners to ensure alignment with the broader Squaxin Island Tribe's technology infrastructure and cybersecurity goals.
• Lead crisis response for technology incidents, ensuring business continuity and risk mitigation strategies are in place and tested.
• Establish IT governance practices, including change management, risk assessment, and regulatory compliance monitoring.
• Promote a learning culture and implement workforce planning to support succession and critical skill development.

ESSENTIAL BEHAVIORAL EXPECTATIONS

• Maintain confidentiality of company data, systems, and sensitive information.
• Accountable to team members and the organization.
• Display sensitivity to Native American Culture.
• Operate within the parameters of LCCR Human Resources' policies, departmental policies, and all other applicable regulations.
• Practice, support, and maintain the mission, vision, and values of LCCR.
• Perform other work-related duties as assigned.
• Learn and implement LCCR's "7 Waterways" of best guest practices.
• Build upon and diligently practice personal emotional intelligence.
• Demonstrate emotional intelligence in interpersonal work relationships.
• Uphold LCCR values of focusing on engagement, strengths, and emotional intelligence.

PERSONAL COMPETENCIES

We foster a team-oriented environment at LCCR and depend on the Chief Technology Officer to represent our enterprise in a courteous and professional manner with special attention to innovation, collaboration, and the delivery of exceptional guest experiences through technology.

• Strategic Vision: Demonstrates the ability to anticipate future trends, develop long-term technology strategies and digital transformation roadmaps, and align them with the overall business objectives of LCCR, driving innovation and growth.
• Collaborative Leadership: Builds strong relationships across departments, fosters a culture of teamwork, knowledge sharing, and open communication within the technology team, and effectively communicates technical concepts to non-technical stakeholders, including executive and tribal leadership.
• Innovation & Problem-Solving: Drives creative solutions, embraces new technologies, and demonstrates a proactive approach to identifying and resolving complex technical challenges, fostering a culture of innovation and continuous improvement.
• Customer Focus: Prioritizes the delivery of technology solutions that enhance guest experience, improve operational efficiency, and provide a competitive advantage for LCCR, focusing on exceeding guest expectations and driving customer satisfaction.
• Integrity & Professionalism: Adheres to the highest ethical standards, maintains confidentiality, and represents LCCR with courtesy, professionalism, and integrity in all interactions, building trust and credibility.

SUPERVISORY RESPONSIBILITIES

• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize team member engagement.
• Evaluates team members within the department and delivers constructive feedback to employees regarding performance.
• Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs.
• Determines work procedures and expedites workflow.
• Responsible for team member performance (disciplining, coaching, counseling).

TRIBAL - STATE COMPACT & ACCOUNTING & INTERNAL CONTROL DUTIES AND RESPONSIBILITIES

Responsible for Internal Control and Compact compliance regarding Casino Operations and ensure compliance with regulations of the Tribal Gaming Commission.

REQUIREMENTS

QUALIFICATIONS

Knowledge, Skills, and Abilities

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.

Language Skills

• Ability to communicate effectively with the public, other employees, executive leadership, and tribal stakeholders.
• Ability to read, analyze, and interpret documents in English, such as technical manuals, reports, policies, safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write clear, concise, and professional reports, proposals, and presentations in English.
• Ability to read, write, and speak English fluently.

Mathematical Skills

• Ability to analyze financial statements, market data, and technology investments to assess ROI and make informed decisions.
• Required statistical and competitive analysis skills.

Reasoning Ability

• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Strong analytical and problem-solving skills.

EDUCATION AND/OR EXPERIENCE

• Bachelor's degree in Computer Science, Information Technology, or a related field required; Master's degree preferred.
• Minimum of 10 years